At Crosspenmall, we are deeply committed to respecting the privacy of our customers, and to safeguarding your personal information online.
Privacy Policy
This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at crosspen@crosspenmall.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
Introduction
This Privacy Policy forms part of the Terms and covers the Crosspenmall website which may be accessed via, www.Crosspenmall.com (the "Website") and the Services provided through it. It describes how We collect, protect and use information We receive from Website visitors.Information We collect
We collect different forms of information, depending on the part of the Website being visited. We may collect personal information from you when you place an order, send email enquiries register for an event, provide feedback, place a publication order, or participate in another part of the Website.
We may ask you for personal information such as your name, email address, postal address, postcode, job title, daytime and/or mobile phone number, credit/debit card information (when ordering products or booking Services only) and information about your workplace and the nature of your business. You must also provide us with personal information when you create a user name and password. You may also voluntarily provide Us with personal information about any special needs you may have so that we can try to ensure Our Services meet your requirements.
If you wish to make a complaint about an employment right or you are responding to a complaint, We will collect relevant information including personal information in order to assist you. This information will also help us to monitor progress and to produce anonymized statistics. The information We collect in this context may be disclosed to assist in research into the use and effectiveness of our products and services.
You may, however, visit parts of the Website anonymously and without registering. If you choose not to register on the Website, you may not be able to use the Website and its features to their fullest extent. Registering with Sheaffer.com makes shopping online faster and more convenient and allows us to provide you with access to special offers and promotions, previews of new products, and other valuable features.
If you have previously registered with Sheaffer.com or have purchased from us in the past, you may choose at any time to discontinue receiving further promotional information from us or our trusted partners.
If you currently have a Sheaffer.com account, you may update or correct any registration information previously provided within the My Account section of our web site. If you wish to update your e-mail preferences only, simply indicate your new preferences on our email preferences form.
Use of personal information
We use the personal information We collect for the purposes of:- providing, developing, improving and personalising Our Services and the Website
- providing you with information about Our Services
- dealing with your inquiries and requests
- administering orders and accounts relating to Our customers
- administering user accounts
- generating anonymous reports about use of the Website and its features
Security and confidentiality
We use industry-standard Secure Sockets Layer (SSL) encryption on all pages where We collect personal information.Any personal information you provide will be held securely and your personal information will not be sold or traded to third parties. In some circumstances We may need to disclose your personal information (i) to a third party to provide a service you have requested, (ii) to fulfil a request for information, (iii) to comply with a legal requirement or request from a competent court, regulator or other authority, or (iv) if We believe that there has been a violation of the Terms, of Our rights or the rights of any third party. Any information about you that We pass to a third party service provider will be held securely by that party and used only to provide the services or information you have requested. If for any reason you feel uncomfortable shopping with us online, we invite you to visit an authorized Sheaffer retailer near you or to call us and order by phone at 080 35073383 (from Monday through Friday, 9 a.m. through 5 p.m. IST [GMT + 5:30 hours]
Cookies
Cookies are small pieces of data sent to your computer when you visit the Website and which enable Us to collect information about you. They are stored in the cookie directory of your hard-drive, and do not necessarily expire at the end of your session although session cookies are automatically deleted when you close your browser. The information We collect in this way may include data about how you use the Website, information about your computer (including your IP address and browser type), demographic data and, if you visited the Website by clicking on a link from a different website, the URL of that website. We may also collect information about your online activity, such as the pages you have viewed and the purchases you have made. Our use of cookies also allows registered users of the Website to be presented with a personalised version of the Website, to carry out transactions and to have access to information about their account.Although your browser may be set up to allow the creation of cookies, you can specify that you wish to be prompted before a website puts a cookie on your hard drive, so that you can decide whether to allow it. Alternatively, you can set your computer not to accept any cookies. Please refer to your browser instructions or help screen for information about how to do this. If you disable cookies, you may not have access to certain features that make your experience of the Website more efficient and some of Our Services may not function properly, such as placing an online order. Visitors who disable cookies can still place orders over the telephone and by email and fax.
Social networking
Sheaffer.com may offer you the opportunity to share or follow information about the Website (or the products and/or services available through it) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).We offer this functionality in order to generate interest in Sheaffer.com among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about the Website with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Please note that We do not exercise any endorse or control the policies or practices of any third party social network whose functionality you may access through Sheaffer.com. You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.
Access to your information and contacting Us
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. Please address requests (with a return email address where possible) to:Links to external sites from the Website
The Website contains links to other websites, mainly government departments, but also to those of other third parties. These websites are not covered by this Privacy Policy and our company is not responsible for the privacy practices within any of these other websites. You should be aware of this when you leave the Website and We encourage you to read the privacy statements of other websites.Internet based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Territories outside the European Economic Area ("EEA") may not have laws which provide the same level of protection for personal information as those inside the EEA. However, if We process your personal information on servers or use third party service providers based in such territories, We will endeavor to ensure that your personal information is afforded the same level of protection as in the EEA. By visiting the Website and communicating electronically with Us, you acknowledge Our processing of personal information in this way.Changes to this Privacy Policy
If this Privacy Policy changes in any way, We will place an updated version on this webpage. If you do not agree with the changes, We make please do not continue to use the Website. Regularly reviewing this webpage ensures you are always aware of what information We collect, how We use it and under what circumstances, if any, We will share it with other parties.Effective: May 21st, 2018
